What kind of payment method may I use at jamyco.com

At the moment, we accept payments via Stripe: Visa, MasterCard, Discover, and American Express.

Stripe is a trusted payment gateway and is used by many countries. All transactions are secure and go through SSL, so your data will always be safe when shopping at jamyco website or app.

When you shop at jamyco, you can always be confident that your purchases are safe and secure. You are protected when shopping here as every transaction is safe and secure.

jamyco has taken precautionary measures to make sure every customer is fully protected. Our website is set up so that it does not capture any part of your financial information which means we will never gain access to your credit card information.

What if my payment has failed?

There may be several reasons why payment for an order has failed. Reach out to our Customer Service Team via email: [email protected]

with the subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can).

FAQs ORDER

Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order. You will receive an email containing the details of your order.

Did not receive your Order Confirmation?

Let us help you! Contact our Customer Service Team via email: [email protected]  with the subject ‘Order Checking’.

Why does my order status show ‘Payment Pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn’t get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team via email: [email protected] with the subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!

Paid but order status has not been updated after 12 hours?

Our Customer Service Team can help to verify your payment and resend an order confirmation email. Please reach out to us via email: [email protected] with the subject ‘Order Whereabouts’ as the concern.

Can I make changes to or cancel my order once it’s been placed?

Unfortunately, once you successfully make an order, we’re not able to make any further changes like shipping method upgrades or changes in quantities for your beauty haul. As it is not liable for replacements or refunds for parcels that have been delivered to incorrect addresses provided, we always suggest reviewing your bag and shipping details before you check out!

For further inquiries, please contact our Customer Service Team via email: [email protected] with the subject ‘Order Support’