Refund Policy
At Jamyco, we take pride in delivering high-quality footwear. If you are not completely satisfied with your purchase, we’re here to assist you.
1. Eligibility for Refunds
We accept refund requests under the following conditions:
- Your request is made within 30days of receiving the product.
- The shoes are unused, unworn, and in their original packaging with tags attached.
- Refunds are not applicable for sale, clearance, or final sale items unless they are defective or damaged.
2. How to Request a Refund
To initiate a refund:
- Contact our support team at support@jamyco.com with your order number and reason for the refund.
- Our team will respond within 24 hours with further instructions.
- Ship the item back to the address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Once we receive and inspect the item, we will process your refund.
3. Refund Processing Time
- Approved refunds will be processed to your original payment method within 7 days.
- Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Situations
Refunds will not be granted if:
- The product is used, damaged by the customer, or missing original packaging.
- The refund request is made after 30 days from the delivery date.
- The item is a custom-made or personalized product (unless faulty).
5. Defective or Wrong Item Received
If you received a defective or incorrect item:
- Please contact us immediately at support@jamyco.com with your order number and photos of the issue.
- We will cover the return shipping cost and offer a full refund or replacement.